Help Center
Find answers, learn how Ensena works, and get help with your account, lessons or payments.
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Help topics
Getting Started
New to Ensena? Learn the basics and get started.
2 articles
Finding a Tutor
How to find the right tutor for your subjects and goals.
2 articles
Discovery Sessions
Everything about free Discovery Sessions.
3 articles
Booking Lessons
Book private lessons, manage your schedule and reschedule.
4 articles
Group Classes
Join group classes and learn with other students.
2 articles
Payments & Refunds
Payments, fees, refunds and cancellation policies.
2 articles
Student Account
Manage your account, settings and personal information.
2 articles
Tutor Help
Resources for tutors teaching on Ensena.
2 articles
Virtual Classroom
How to use the classroom and troubleshoot issues.
2 articles
Speak to a Counsellor
Get guidance and academic counselling support.
2 articles
Safety & Trust
Your safety is our priority. Learn how we protect you.
2 articles
Technical Support
Get help with technical issues and errors.
1 article
Popular articles
Book Instantly vs. Request Pre-approval
Two ways to book a private lesson.
What is a Discovery Session?
A free introductory meeting before paid lessons.
How does Pre-approval work?
Send a request and get a response from the tutor.
How do Special Offers work?
Understand offers from tutors and how to accept them.
How do I join my lesson?
Entering the virtual classroom.
How do refunds work?
Cancelling a booking and what gets refunded.
How do I become a tutor on Ensena?
Requirements, verification and getting started.
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